FAQ

1. Which coins and tokens I can store in the Coins app?

   Here You can check available coins and tokens:

   Supported Coins ()
2. Is it Coins wallet safe and secure?

   We are very focused on the security of our wallet. In Coins app every transaction like send/exchange requires user authentication (biometric or phone code). Also access to mnemonic phrases is secure by authentication. You can restore your wallet onl if You know your mnemonic phrases. We don't store any data about your mnemonics (this is a user private key).

3. Who will own my private keys?

   You. The main feature of cryptocurrencies is to actually own them instead of trusting third parties like banks or exchanges. You always have access to your mnemonic phrases which encoded private key. As Coins we do not store any data about your private key.

4. What does it mean non-custodial wallet?

   A non-custodial wallet is a decentralized type of wallet, where the customer owns its private keys. The user gets a file with private keys and needs to write down a mnemonic phrase with which they will be able to restore their funds. Having private keys means that you have full control over the funds.

5. Which cryptocurrencies can I buy in Coins for FIAT?

   We use MoonPay as a provider for buying crypto. Below You can check a list of supported Coins:

   MoonPay Supported Coins ()
6. In which countries can I buy for FIAT?

   List of NOT supported countries, You can check using this link.

7. What is the fee to buy crypto for FIAT transactions?

   Fee is 6,5% Minimum Fee 5,99 EUR

8. What are the daily and monthly FIAT limits?

   You can check FIAT limits here.

9. I have a problem with the BUY transaction by Moonpay

   Contact moonpay support [email protected] with reference code.

10. I have a problem with the BUY transaction by Bitcan (PLN)

    Contact Bitcan support with reference code.

11. Which cryptocurrencies can I exchange?
    Exchangeable Coins ()
12. What is the fee for exchange transaction?

    It depends and is calculated for every transaction. You can check it in transaction confirmation page, but generally it is between 0% to 0,49%.

13. I can’t exchange ETH Token to other coin

    ETH tokens transactions requires ETH fee to cover them. Check on your ETH coin card, if you have enough balance to cover fee for ETH token transaction.

14. How can I restore my wallet on another device?

    You need to copy your mnemonic phrases (12 words). You find them in the wallet backup section. Use these phrases in any non-custodial wallet, which supports your assets stored on COINS.

15. Why do I not see my funds or have different addresses after restoring mnemonics from Coins on another non custodial wallet?

    This situation may occur if the wallet does not support the latest technology (eg Segwit). In this case, you need to find a wallet with the same technology as Coins.

16. I have reset the phone settings and my wallet doesn’t work.

    Resetting the phone settings causes the loss of the private key. For your safety we do not store such data in the application. To regain access to the wallet, you must restore it from the saved mnemonics phrases.

17. Are operations related to the Tether wallet crashing your app?

    If so, please do the following:

    1. Make a backup of your Coins wallet with Tether coin. IMPORTANT: Follow the instructions carefully, otherwise you might lose your funds.
    2. Delete this wallet.
    3. Restore this wallet using mnemonics.

    This way a new version of the wallet with Tether will be installed and your problems should be fixed.